Help & Support


Ordering

How do I place an order online?

  1. Sign in to the Blackwoods website by entering your sign in username and password into the My Account Sign In Form located within the right hand navigation bar on the home page.. If you do not have log in details, REGISTER NOW and choose the registration option which best suits your circumstances.
  2. If you know the Blackwoods part number(s) of the product(s) you want to order enter the part number and quantity into the quick order form or the quick order pad located on the right hand side of the home page.
  3. Search for parts using the Product Locator or browse through our online catalogue by selecting PRODUCTS from the top navigation bar. Once you find the part that you want to order, enter the quantity into the text field provided and click the Add to Order button.
  4. Select View Order to see your order cart.
  5. When you are ready to place an order click the Finalise Order button. Fill in your purchase order details then click the Submit button to process your order.
  6. Once your order has been processed the Order Summary screen will appear with the details of your order.
  7. When we receive your order an order confirmation will be sent to you via email.

How do I add parts to my order?

If you know the Blackwoods part number of the item that you want to order use the Quick Order Form or the Quick Order Pad, located on the right hand side of the home page. This feature is also available in the VIEW CURRENT CART page. If you have found a part that you want to order while browsing the online catalogue, enter the quantity you want in the product detail screen then click the Add to Cart button.

What does Blackwoods charge for delivery?

It varies depending on order value, delivery location and goods that are classified by Blackwoods as ‘bulky or heavy’ items (e.g. 4 metre ladder or 20kg cement bag).

Once an item is placed in the shopping cart, the user will be notified if the order incurs a freight charge. Once the order has been submitted, if our freight costs are substantially higher, we will contact you within 2 business days to discuss an additional delivery charge. A full refund will be issued if you choose not to accept the additional charge.

Is there an additional cost if I order online and pickup in-store?

No, Blackwoods does not charge for orders picked up from a Blackwoods Branch.

Why is there a date in the availability column?

Some parts are not held in stock or may be temporarily out of stock and the date indicates when we are expecting the part to come back into stock. The part can still be ordered and will be dispatched as soon as possible. For more information please contact your local Blackwoods branch on 13 73 23.

How does the Quick Order Form work?

For your convenience, the Quick Order Form is located on the right hand side of the home page and on the VIEW CURRENT CART page. Simply enter the Blackwoods part number and quantity that you want to purchase into the fields provided then click the Add button. To use the quick order form on the VIEW ORDER page click on the QUICK ORDER button to display the form. Selecting the HIDE QUICK ORDER button will hide the quick order form. Prior to using the Quick Order Form, please ensure that you sign in to the website before entering part numbers and quantities. If you do not sign in, the cart will be treated as a quote request/enquiry.

How does the Quick Order Pad work?

The Quick Order Pad allows you to generate large carts of goods on the website with minimal effort. If you already know the Blackwoods part numbers of the items you want to order, you can instantly add them to your order cart. To order large lists of items, you can copy a list of parts from a purchasing system, spreadsheet, e-mail or word processing document and paste them into the quick order pad. Quantities and part numbers must be separated by a comma, comma and space or tab character. For example, the format of the list below is valid.

			1,08225007
			1, 04881540
			1 00794988

You cannot use both tab and comma characters or a space to separate quantity and part number for an individual line item. Also, the part number cannot be entered before the quantity. For example, the format of the list below is invalid and should not be used.

			1, 04881540
			1 , 08225007
			1 00794988
			06274401,1
			04469209 1
			06401414 1
			00403478, 1

How do I compare products?

To compare products click PRODUCTS located in the top navigation bar, this will display the online catalogue. Select the product category and the product group that you are interested in. To compare similar products use the tick boxes to select the parts that you want to compare then click the Compare button. To compare all products within the product group click the Compare All button. Parts selected will be displayed side-by-side for comparison with details that will help you decide which product is right for you.

How do I view my current order cart?

View your cart by clicking VIEW CURRENT CART located within the MY ACCOUNT menu. You can also view your cart by clicking on the cart icon on the top right navigation bar.

How are ordered items displayed in my cart?

Items are displayed in the order they have been entered. This also applies to quick ordering. Alternatively, you can sort your parts in numerical order by selecting the PART NUMBER heading at the top of the part number column on the cart view page.

How do I change the quantity of an item in my cart?

Select VIEW CURRENT CART located within the MY ACCOUNT menu to view your current cart. To change the quantity of an item, select the change button ( change button next to the quantity you wish to alter. Change the quantity in the text field provided and select the green tick to accept the change, otherwise select the red cross to cancel the change.

How do I delete an individual item from my cart?

Select VIEW CURRENT CART located within the MY ACCOUNT menu to view your current order cart. To delete an item select the delete icon next to the item that you want to delete.

How do I delete all items in my order?

Click the DELETE CART button in the CART page.

Can I save my cart and complete my order later?

If you sign in to the Blackwoods website and add parts to your order cart the contents of your cart will be saved automatically, which allows you to logout of the website and complete your order at a time that is convenient for you.

How do I know that my order has been submitted correctly?

You will receive an email confirmation with detailed information about your order shortly after the order has been submitted.

How do I print a copy of my processed order?

In the order summary screen click the Printer friendly version icon to display a pop-up window containing your order summary. To print, click the PRINT button at the bottom of the page or press CTRL+P. To close window click the CLOSE button.

How do I save a copy of my processed order?

In the Order Summary screen select a file format from the Download Order Summary as drop down list then click the DOWNLOAD button. If you would like to view the file in Microsoft Excel select the Tab Delimited Text format.

How do I create a favourite order?

Add parts to your order cart as you would normally for any order. Select the CART icon located within the top right navigation bar to display your current cart. To create a favourite order click the Save Favourite Order button. In the Add Favourite Order page enter a favourite order name into the text field provided and click the SAVE button. The new favourite order will now appear in the Favourite Order list.

How do I view my favourite orders?

Select VIEW FAVOURITE ORDERS located within the MY ACCOUNT menu. A list of favourite orders will appear on the View favourite orders page. Select the VIEW button to change or view a saved cart.

How do I add individual items from my favourite order to my current order?

Select VIEW FAVOURITE ORDERS located within the MY ACCOUNT menu. A list of favourite orders will appear. Select the VIEW button to view your favourite order. Select the items that you wish to add (checkboxes to the left of each product) and click ADD SELECTED TO CART to add all selected items from your saved cart to your current order cart.

How do I add all items from my favourite order to my current order?

Select VIEW FAVOURITE ORDERS located within the MY ACCOUNT menu. A list of favourite orders will appear. Select the VIEW button to view your favourite order. Click the ADD ALL TO CART button to add all items from your saved cart to your current order cart.

How do I delete parts from my existing favourite order(s)?

Select the VIEW FAVOURITE ORDER located within the MY ACCOUNT menu. A list of favourite orders will appear. Select the VIEW button to change or view a favourite order. Click the delete icon next to an item (red cross next to quantity) to remove individual parts from the favourite order.

How do I add parts to an existing favourite order(s)?

Navigate to the product you wish to add to your favourite order(s). Click through to the product detail page (where you can see the description of the product). Within the page, click on the 'Add to Favourite Order' button (located on the right hand side of the product detail page). A modal window will popup showing you your current favourite orders. Select (tick checkbox) which favourite order(s) you will like this product to be added to, then press 'ADD TO FAVOURITE ORDER' button.

Why use favourite orders?

Favourite orders are ideal for parts that you order frequently or for organising parts into categories that are relevant to you.

Why can’t I place an order online?

If you are logged in and do not have the option to place an order online you may be setup to view Pricing Only. If you are setup for online ordering and are experiencing difficulties when trying to place an order online please contact eBusiness Support on 1800 750 588 or email websupport@blackwoods.com.au.

I am setup to order goods from multiple branches, how do I activate an alternate branch?

Once successfully logged into the website select MY ACCOUNT located within the top navigation bar. Scroll down to Change the current activated account then select the account or branch you want to activate from the drop down list.

 

 

Contact Us
If you require further assistance please call eBusiness Support on 1800 750 588 or email websupport@blackwoods.com.au.