Help & Support


Signing In

Are my sign in username and password case sensitive?

Passwords are case sensitive. Usernames are not case sensitive.

What do I do if I have forgotten my password?

Click Sign In at the top of the sign in form then select Request forgotten password. Enter your sign in username then click Request Password. Confirm that your email address is correct then click Proceed. You will receive an email notification containing your password details. Alternatively, please contact eBusiness Support on 1800 750 588 or email websupport@blackwoods.com.au and quote your sign in username and we will send you a new password via email once we verify your details.

What do I do if I have forgotten my username?

Please call eBusiness Support on 1800 750 588 and will we send your sign in username and password via email once we verify your details.

Why can’t I sign in?

Please see the following steps for details on how to sign in to the Blackwoods website:

  • Once you have received your sign in username and password via email go to the Blackwoods website.
  • Go to the My Account Sign In Form, which is located within the right hand navigation bar on the home page. Enter your username into the field labelled Username then enter your password into the field labelled Password. Click the Sign In button.

Ensure that your sign in username and password are correct. If you are logging in for the first time, please make sure the details entered into the Existing Password field are the same as the details you received in the notification email and that you enter your new password correctly into the New Password fields. If you have already logged in before please ensure your sign in details are entered correctly. Please note passwords are case sensitive.

If you cannot remember your sign in details or still cannot sign in to the Blackwoods website please go to Forgot your details under the My Account Sign In form or call eBusiness Support on 1800 750 588 or email websupport@blackwoods.com.au and we send your sign in username and password via email once we verify your details.

 

 

Contact Us
If you require further assistance please call eBusiness Support on 1800 750 588 or email websupport@blackwoods.com.au.