Help & Support


Technical Website Information

What version of browser is recommended for viewing the website?

The site is best viewed in Microsoft Internet Explorer, version 6.0 with service pack 2 or above.

How long does it take for the website to ‘time out’?

The Blackwoods website times out after 20 minutes of inactivity. A user is automatically logged off after a period of time as a security measure.

Will I lose my order information if the website ‘times out’?

No. Your order information will be automatically saved in the order basket.

Why does the website appear to be running slowly?

It depends on the type of Internet connection, the Internet Service Provider (ISP) and when you access the website as the website can experience increased traffic during certain times of the day.

What security features does the website use?

The website uses 128 Bit SSL (Secure Socket Layer) encryption, which provides protection of sensitive information. For site login we use HTTPS which is more secure than HTTP for transmitting data over the Internet.

Do I need cookies to use the website?

Yes. You will need to enable cookies in order to fully use the capabilities of the website.

 

 

Contact Us
If you require further assistance please call eBusiness Support on 1800 750 588 or email websupport@blackwoods.com.au.